User access the inbox on the iPhone or subfolders they have no email folders and get Cannot get mail

We have fixed issues with Exchange 2003 on Server 2003 where one user with a 3GS  cannot receive emails into inbox, but  contacts and calendar are fine.  Then when the user tries to access the inbox or a subfolder they get the following error message: Cannot get mail, Server Error, Contact your system administrator. 

What makes this more interesting is that other e-mail accounts on the iphone, like gmail, hotmail, or aol mail are ok.

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